Eldermafill Return & Refund Policy

We want you to be satisfied with your purchase from Eldermafill. Please review the following policy for information about returns, refunds, and exchanges.

1. Return Eligibility

Products purchased directly from Eldermafill through our website may be eligible for a return within 30 days of the purchase date, subject to the conditions below.

To be eligible for a return, products must be unused, unopened, and in their original packaging.

For hygiene, safety, and product-integrity reasons, opened or used skincare products, professional solutions, and peels are not eligible for return unless the item was damaged, defective, shipped incorrectly, or otherwise eligible for a remedy under applicable law.

This policy applies only to products purchased directly from Eldermafill. For products purchased from an authorized dealer or another retailer, please contact that seller directly regarding its return policy.

2. How to Request a Return

Please contact us at info@eldermafill.com before sending any item back.

Please include your order number, the product name, and the reason for the return. Do not send products back until you receive return instructions and authorization from our team.

If your return is approved, we will provide instructions for returning the product. Please include any return authorization documentation provided by Eldermafill in your package.

We recommend using a shipping service with tracking and retaining your tracking number for your records.

3. Return Shipping Costs

Unless the product was damaged, defective, shipped incorrectly, or applicable law requires otherwise, you are responsible for the cost of return shipping.

Original shipping charges and return shipping costs are generally nonrefundable unless the return results from an error on our part or applicable law requires otherwise.

If a refund is approved, any eligible shipping deductions will be communicated to you before the refund is processed.

4. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow time for your payment provider to process and post the refund.

Refunds are subject to the eligibility requirements in this policy and applicable law.

5. Exchanges

We do not guarantee direct exchanges. If an exchange is approved, we may ask you to return the original item and place a new order for the replacement product.

Products purchased from third-party retailers cannot be exchanged or returned through Eldermafill.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly at info@eldermafill.com with your order number and a description of the issue. Photographs may be requested to help us assess the claim.

We will review the issue and provide appropriate instructions or a remedy in accordance with applicable law.

7. Contact Us

Eldermafill Customer Service

Email: info@eldermafill.com
Website: https://eldermafill.com

This policy applies to purchases made directly through Eldermafill's website. It does not limit any rights you may have under applicable law.